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Meet the Author

Matt Greenberg
Customer Success Manager
Matt has been a Cablecast user at a PEG station for 9 years before joining Cablecast as a Customer Success Manager. He enjoys helping people and ensuring they have the knowledge needed to use Cablecast successfully.
See More By Matt

YouTube Blocking Cablecast Playback (sign in to confirm you're not a bot)

January 23, 2025 - 1600 views
YouTube blocks high-traffic IPs to enforce its Terms of Service, preventing Cablecast from playing videos without manual sign-in. Organizations using VPNs may face increased blocking. IT teams should consider assigning Cablecast a dedicated outbound IP to avoid restrictions. Social Streaming is not affected by this. For more information on Social Streaming, click this link: https://support.cablecast.tv/s/articles/getting-started-with-social-streaming-in-cablecast-78.

Cablecast Caption Editor

September 7, 2023 - 887 views
The Cablecast Caption Editor lets you edit caption sidecar files directly in Cablecast. This article covers the editor's panels and controls, including the media player, event list, timeline, and tools for adjusting caption text, timing, and screen position.

Regular Cablecast Server Maintenance

January 5, 2024 - 704 views
Regular Windows maintenance involves keeping the system up to date with security patches, performance improvements, addressing pending updates, and keeping up with the Cablecast software updates. This article will help cover some of the basics for making sure your system stays up to date.

Creating Macros in the Control Room

August 23, 2024 - 604 views
This article covers the process of creating a control room and adding macros to automate tasks such as starting and stopping both recordings and Cablecast Closed Captioning, as well as starting CG after the meeting ends—all with just one click.

Creating a File Store

October 28, 2025 - 512 views
This article explains how to create and configure a file store within Cablecast for use with your playback server.

Fading Background Audio on Cablecast CG

September 27, 2024 - 448 views
Fade the channel's background audio while a video bulletin plays in Cablecast CG to avoid overlapping audio.

Creating a File Store

October 28, 2025 - 410 views
This article explains how to create and configure a file store within Cablecast for use with your playback server.

Cannot read properties of undefined

February 13, 2025 - 369 views
If you see a "Cannot read properties of undefined" error in the UI, check that all systems running Cablecast and Frontdoor software are set to the same, supported timezone. Even if the time appears correct, an unsupported timezone can cause this issue. To update the timezone in Windows: Go to Settings > Time & Language > Date & Time and select the correct timezone. Ensure all relevant machines use the same timezone to prevent errors.

Using IPMI to check for a Failed Fan

August 18, 2025 - 320 views
Using IPMI to check for a Failed Fan