Tags: How To, Troubleshooting
How to locate your REFLECT URL and update Public Site links and embed codes after activating Cablecast REFLECT.
Learn how to upload a seamless background image to a CablecastCG channel. This article explains how CablecastCG splits a single image across channel zones, walks through the upload process and applying the background to zone bulletins, and covers design considerations for customizing existing templates — including resources for zone dimensions and Illustrator source files.
Manage your CablecastRTMP account from the Cablecast Cloud Services dashboard. Log in, find your Playback URL, set up your RTMP streams, and simulcast to platforms like Facebook Live and YouTube Live.
Set up Facebook Live and YouTube Live simulcasting by obtaining persistent stream keys from each platform and adding them to your LiveBridge stream in Cablecast Cloud Services.
Learn how to restart the Cablecast Video Server Engine on a VIO or Flex server without a full reboot — a quick fix for applying changes like CG zone sizing or MP3 playlist updates.
CablecastRTMP: Setting up OBS
Learn how Cablecast CG organizes content into Channels, Zones, and Bulletins, and how the three layers fit together.
Learn how to create text, RSS, and weather crawls in Cablecast CG and configure their appearance on the channel.
The Extras tab in Cablecast CG holds the settings that control how and when each bulletin displays. Learn how to use Display Settings to set alerts, adjust rotation frequency and dwell time, and save bulletins for later, plus Audio Settings to add an audio clip or fade your channel's background audio.
Cablecast CG is built into Cablecast, so bulletin-board users need a Cablecast account to reach it. This article shows you how to create a permission-free Cablecast role and assign it alongside Cablecast CG roles, giving a user access to Cablecast CG without any broadcast permissions.
Where to find Cablecast CG configuration and what the Players, Channels, Zones, and System sections each control.
Configure a Live Video Dynamic Bulletin in Cablecast CG to display a live network stream, such as a town square, park, traffic, or weather camera, on your CG bulletin board.
Send Cablecast CG to your channel manually using a Control Room or the Force Matrix — handy when a live event ends early.
Cablecast Producer Upload Portal is a producer-facing tool that allows content contributors to submit videos and show data through a simplified, customizable portal. Stations retain approval control, while trusted producers can be granted streamlined scheduling access.
The Cablecast Cloud Services dashboard gives you real-time visibility into your captioning minutes. This article walks you through how to log in, read your usage statistics, and access the full Caption Usage report. You'll also learn how to make sure you receive your weekly caption usage email.
Test caption output in Cablecast and troubleshoot common issues that prevent captions from appearing on your cable channels and live streams.
This document covers configuring and using Cablecast Translation services.
Learn how to set up and manage closed captioning using Cablecast Cloud Services, including how to enable live captioning for scheduled events and Control Room sessions, configure captioning for Network Streams, generate captions for existing files, create custom vocabularies, and interpret captioning status indicators in the Schedule and Force Matrix.
Embedding Video on Third-party Websites
Saved Searches let you filter and save sets of shows based on metadata like title, producer, project, and event date. This guide covers how to build and manage searches, and explains how Saved Searches power key features across Cablecast — including Internet Channel galleries, OTT app Custom Collections, Autoschedule rules, and Workflows.
Learn what to do when a live event ends ahead of schedule or runs longer than planned—including how to switch back to your bulletin board, stop captioning and recording, and override the channel output to keep your event on air until it's finished.
This article explains how to create a Live Show Record in Cablecast, including how to set up the reel format and length, add a custom thumbnail, and schedule the event. It also covers how to configure a recording directly from a scheduled live run.
A Show Record is how Cablecast tracks a piece of content and gets it ready for broadcast. This article walks you through two ways to create one for a digital file: starting from an unlinked asset in the Assets section, or starting from a blank record in the Shows menu. Both paths cover linking a playback file, entering show information, selecting a thumbnail, and saving the record so it's ready to schedule.
File Stores are how Cablecast manages your content across video servers, video on demand (VOD), and network-attached storage (NAS). Any content available to your Cablecast system lives on a File Store — including video files, recordings, thumbnails, and uploaded documents like agenda PDFs. This article covers essential information on setting up and using File Stores.
Learn how to use sidecar caption files with Cablecast, including supported file formats, file naming requirements, and how captions are delivered for VOD and live streams.
Learn how to upload video files to your Cablecast server directly through the Cablecast interface, including how to choose a File Store destination, monitor upload progress, and avoid common mistakes that can interrupt the process.
Learn how to download, install, and activate a Cablecast CG Channel on your system using the Cablecast CG Clone Tool.
Learn how to configure on-air branding elements in Cablecast, including crawls, bug graphics, bug text, and squeeze backs, and where to manage crawl and bug text content.
Learn how to use Cablecast's Fill Gaps feature to automatically populate open spaces in your schedule using saved searches. Covers filling individual gaps and date ranges, advanced fill options, and how to clear filled blocks.
L Bar mode keeps your channel's video programming displayed in a designated zone at all times, surrounded by a frame of Cablecast CG content. This article walks through enabling L Bar mode in Cablecast, configuring a dedicated L Bar CG Player in Cablecast CG, and setting up a separate Default CG channel to prevent the CG inception effect during programming gaps.
Learn how to set the output resolution for your Cablecast video server from the Devices page.
Learn how to use Cablecast's Autoschedule tool to create rules that automatically populate your schedule based on Saved Searches. This guide covers timeslots, date ranges, content options, rule ordering, and the Autoschedule report — plus example scenarios for common scheduling tasks.
Learn how to create user accounts, configure roles and rights, and control access to Cablecast and Cablecast CG for each member of your team.
VOD Chaptering lets you add navigable chapter markers to your video on demand content — both live events and pre-recorded files. Use it to help viewers jump directly to the moments that matter, whether you're chaptering a city council meeting as it airs or marking up a recorded file after the fact.
The Cablecast Caption Editor lets you edit caption sidecar files directly in Cablecast. This article covers the editor's panels and controls, including the media player, event list, timeline, and tools for adjusting caption text, timing, and screen position.
Learn how to view and interpret Autopilot send reports in Cablecast, including how to read report statuses, filter messages, and troubleshoot playout issues.
Sending Autopilot activates your Cablecast schedule and queues it for background processing. This article walks you through the Send Autopilot settings — including how to set your end date and configure additional options — so your schedule reaches your hardware correctly.
This article will cover how to configure additional settings for Autopilot introduced in Cablecast 7.4
Learn how to manage reels in Cablecast show records, including how to create and edit reels, set trim points, split a single file into multiple reels, attach additional video files, and reorder reels using drag and drop.
The Force Matrix gives you manual control over your Cablecast system. Use it to route sources to outputs, manually play or stop shows, record content, and play network streams in real time. Note that Control Rooms are recommended for most live event workflows.
Learn how to configure mirrored outputs in Cablecast to replicate automation switch commands across multiple outputs — no external hardware required.
This guide walks you through the physical and software setup of a Cablecast Live 600 or 700 Series server, including hardware connections, adding the server to your Cablecast configuration, and configuring and testing your HLS live stream.
Keep your audio levels consistent across your programming. This guide covers how to configure audio normalization, target loudness, and volume adjustment for your Cablecast playback devices and Cablecast CG Background Audio.
The ENCO enCaption device integrates with Cablecast to generate closed captions for both recorded files and live broadcasts. This guide walks through configuring the integration, generating offline captions through the Show Record, and controlling live captioning through Control Rooms.
Rebuilding the same programming lineup week after week takes time. Block scheduling lets you copy a set of scheduled runs and paste them to one or more future dates at once — saving you from repetitive manual work. This guide covers two approaches: a quick one-time paste for immediate needs, and saved named blocks you can reuse whenever you need them.
Learn how to expand your Cablecast VOD storage by connecting a NAS (Network Attached Storage) as a File Store, and configure it as either your primary VOD storage location or as additional overflow storage alongside your existing setup.
Learn how to create and use custom fields in Cablecast to organize Show Records beyond the default Project, Category, and Producer fields. Covers the six available field types — Text, List, Date, Number, Asset, and Producer — and how to use them for advanced searches and reports.
This article explains how to attach a PDF agenda to a VOD on your Cablecast Internet Channel. It covers creating a custom Asset field in your Show Record, uploading a PDF to that field, and configuring your Internet Channel's Show Fields to display the agenda as an embedded PDF alongside your video.
Automate file management with Cablecast Workflows.
A guide to setting up and using Network Streams in Cablecast, covering initial configuration of formats, devices, and the network encoder, as well as how to create streams, schedule or force them to air, and record them.
Feature Overview - Network Streaming With RTP, RTMP, RTSP, HLS, SRT, YouTube Live, and NDI
The Cablecast Schedule uses icons to show status and settings for scheduled items. This article explains what each icon means so you can quickly understand what’s happening in your schedule.
Sometimes ShowID's can jump by 100s without warning or reasoning. This resolves that.
What do the LEDs and beeps mean from a server?
This article provides the steps and information to add Cablecast to your Roku account in order to submit your Branded Cablecast App for Roku to the Roku Channel Store.
If you are using your own Roku developer account, this article provides the steps and information to submit your Branded Cablecast App for Roku to the Roku Channel Store.
Best Practices and suggestions for amount of bandwidth required to stream per Cablecast Live
If you're using Autoschedule Rules and get your programs days, weeks, or months in advance or want to pre-schedule placeholder Shows, using Allowed Air Dates is a great way to pre-schedule programming out into the future.
Instructions for adding SSL to Cablecast 7+
It's not uncommon to encounter the dreaded warning: "Low Disk Space." Whether you're a casual user or a seasoned professional, these alerts can disrupt your workflow and potentially hinder your system's performance. Fear not, for this article is your guide to navigating the labyrinth of your system drives and liberating valuable disk space in your Cablecast System. Contains link to WinDirStat download
Commissioning guide. Setup of Redirect to Pubic Site/Internet Channel instead of FrontDoor
Overview of the Passthrough Feature in Cablecast servers Flex and VIO
Helpful guide to fixing unicode text to work with Cablecast Crawl 7.4+
focus on CablecastDeviceControl service's specific port requirements and firewall/antivirus exclusion recommendations.
You can configure your VIO server outputs to also be NDI sources. This guide shows how to enable NDI output.
A list of the various messages that might be found when sending AutoPilot.
Guide for Timesync in VIO servers with Cablecast 7+
As of Cablecast 7.4 sending autopilot is now a background task performed by the Cablecast Service
Caption encoding settings within Cablecast. High level information for Tech geeks to enjoy.
In this article, we will go over the customization of the Cablecast Internet Channels.
This article contains instructions on replacing the CMOS battery on Cablecast systems. These steps can help on aged systems that will power on but not POST.
Audio Meters and guide
Running a Crawl in your Schedule
Scheduling repeating programming can be very time-consuming, especially if you have to create and schedule Live shows and then schedule all the subsequent replays.
In Cablecast 7.5, file naming conventions have changed slightly from previous versions of Cablecast.
Guide for changing password in FrontDoor
Setup guide for Network share of video files in Cablecast 7.4 or lower
How to create amazing searches for your shows, and to save them. Link to Video Training.
Cablecast 7.5 introduces support for SRT network streams. SRT is an open source video transport protocol that is optimized for unpredictable networks such as the internet.
Database backup options in Cablecast, automated and manual
Keyboard shortcuts guide for Cablecast
How to guide for configuring automatic logon to units running Carousel or CablecastCG Desktop
How to guide for creating H.264 files to play within an Legacy SX video server
Guide for Legacy Cablecast software issue where deleted Control Module Set might still load.
Xlist export allows the ability to create a list for channel guides. with Rovi systems Here's a predefined list of how Cablecast will export.
Guide to find the protocol defined in the URL of your share will tell the MacOS what version of SMB to use.
Protection guide from Spectre and Meldown
Information on using Utah Scientific 100x and 100/UDS-10 routers with the UtahScientificRCP1 Control Module
Apply ProRes MOV files with PCM audio can have bad audio associated with them in Cablecast. Modify information for encoding
Estimate space usage for VOD servers and expanded storage spaces.
walkthrough for setting and framing videos to allow for best use of SD broadcast of HD video
Guide for finding the IP address of your Cablecast servers
CSS markup and guide for fixing where information printing to PublicSite/Internet channel is overflowing box parameters
Guide with location of where direct links to VOD Chapters are located in Cablecast UI, to be copied and shared with viewers.
Fixing AutoPilot Send Failed reports
Tips for setting up remote access to your Cablecast system
Guide for Flex4 - Legacy systems to add a graphics card for update to 7+
Guide for if Windows Update fails
Unpublished
What to do in the troubling Daylight Savings Time. Tip: don't schedule anything between 1am and 3am.
Reflect Live & Reflect VOD Subscription Limitation
Creating Custom CSS to customize Public Site/Internet Channel
Guide for setup of Channel Override Function and limitations of function
Once we have built and uploaded your "release" to the Google Play Console, it is up to you to complete a few remaining steps & fields.
Creating your own Google Dev Account
Enabling the Firewall within windows
Best practices in system maintence is to keep your windows OS up-to-date with the latest windows updates.
Restarting Services for CablecastCG Background Audio Changes Restarting Services for quick reboot of video engine
This article will help you with setting up Cablecast RTMP to broadcast Zoom Meetings.
Fix to Known Error "No Blocks Could Fit" on Dynamic Bulletins
Guide for Custom Formats and how to put a download link to your PublicSite/Internet Channel for VOD files.
Guide for where to find and how to access CablecastCG in your Cablecast system.
Digital File Management in Cablecast
Using the Tags Custom Field In Your Show Records
Customizing The Cablecast Public Site
Adding a Standby Graphic for your Network Stream Sources
Link to Wordpress plugin for Cablecast API pulls
User Management Overview for Cablecast CG
Explanation of SSL setup in Cablecast 7.1+, including known errors in ACME HTTP tests
Migrating bulletin files and channels from Carousel to CablecastCG
Guided steps for installing the Cablecast-licensed version of Teamviewer direct from Teamviewer.
Google Analytics setup for Systems running legacy versions of Cablecast
Updating Cablecast software with versions 7.3 - 7.5
Update guide for Quatech USB to Serial Drivers
Duplicate information. unpublished
Creating Custom CSS to customize how your PublicSite/Internet Channel appears
Video and walkthrough for best practice in deleting files from Cablecast
This article covers how to use the action button within the Assets page to download your files associated with programs in Cablecast. From Side Car files for captions to the file program to your computer.
You may have wondered what happens when you have multiple VODs queued for processing or how the VOD transcode process works in Cablecast. This KB goes over that in more detail.
In this article, we'll take a look at how to submit logs for our Support team to troubleshoot an issue.
Video with explanation for best practice in deleting files from the Cablecast UI and Content Drive.
This article provides a step-by-step guide on how to update the YouTube library using a script and restarting the video server engine if necessary. This process is useful if you're experiencing issues with pulling in YouTube feeds, such as video with no audio or not receiving any content from a YouTube live feed that is confirmed to be working.
How to use an integrated ENCO enCaption device within Cablecast, covering online and offline captions and switching between the two modes.
In Cablecast 7.8.4 the Settings Panel for Scheduling Events changed from a side panel to the Schedule page to a redesign in clean panel overlay to the Schedule window. This guide walks through the settings of each tab and links to other Knowledge Base articles which cover the additional features.
A list of articles to check out when you've received the Auto Pilot Message for your Drive E is near capacity. Cablecast drives should be at least 20% free at all times for best performance. Drives will fill up over time. This article links to other articles to help with what to do when this happens, as well as lists procedures for best practices.
This article covers how to use Cablecast 7.8 and Let's Encrypt to generate a HTTPS certificate. DNS challenge is a great option when the Cablecast server is geofenced or doesn't allow connections on HTTP port 80 from the public internet.
All Flex and VIO servers should be able to use IPMI. On a VOD or Live a 440 series or newer model is required. This can find failures such as power supplies, fans, or even temperature issues such as for the CPU.
Exporting 2 stereo pairs of audio from a Final Cut Pro project.
Need input on. DOA? Do CSS files still get over written in 7+ Unpublished
needs update
DOA
