Meet the Author
Jake Buckley
Director of Customer Success
My name is Jake and I've been working in customer service for over 20 years! I joined Cablecast in February 2023. Our team is dedicated to making sure you have a great customer experience and to help you find the answer to your questions.

See More By Jake
608 vs 708 Caption Encodes with Cablecast
May 10, 2023 - 3772 views
Caption encoding settings within Cablecast.
High level information for Tech geeks to enjoy.
BitFocus Companion & Cablecast
October 31, 2025 - 2422 views
The BitFocus companion app allows you to use Cablecast Macros to further empower your workflows using the web UI or a control surface like Elgato Stream Deck.
Cablecast Remote Support Tool
September 17, 2025 - 2114 views
The Cablecast Remote Support Tool allows the Customer Service Team to securely access your server during active support cases. This article covers installation, finding your Connection ID and password, managing Easy Access, and alternative remote access options.
Cablecast Commission Guide
January 25, 2024 - 2056 views
This article helps understand the process for commissioning a new Cablecast system. The Cablecast team will assist you through this process. More information can be found in this article.
Cablecast Accessibility: What to Know About WCAG & ADA
February 27, 2025 - 1875 views
Learn how Cablecast Internet Channels support WCAG 2.1 AA compliance under the ADA, what the current compliance deadlines are for state and local governments, and how Cablecast tools like closed captioning and audio descriptions can help you get there.
Cablecast Support Packages
February 2, 2024 - 1795 views
This article summarizes the Bronze, Gold and Platinum support packages offered by Cablecast. Read on to find out more info about what each support level best suits your needs.
Cablecast Software Update Guide
May 13, 2024 - 1628 views
This article covers best practices for updating your Cablecast software. Read on to learn more about how to request an update, when to update and resources you can use once you're on the latest software!
Cablecast CG Channel Designs
January 2, 2024 - 1227 views
These pre-built channels will help you get your Cablecast CG bulletin board up and running faster. Simply download, install on your server and start customizing.
Cablecast Remote Support Tool
September 17, 2025 - 1166 views
This article provides information about the Cablecast Remote Support Tool, where to find the installer and how to make sure you are setup for remote support access.
LIVE Multi Documentation
January 22, 2025 - 894 views
This article covers information for the Multi Live 800 series servers. These servers started shipping January 2025.
Cablecast & Windows 11
August 5, 2024 - 862 views
This article explains eligibility and requirements for updating Cablecast from Windows 10 to Windows 11.
Commissioning: Windows 11 Setup
January 17, 2025 - 856 views
This article covers the Windows 11 out of box experience that started shipping with the Cablecast 800 series servers in January 2025.
Welcome to Cablecast 7.8
August 8, 2024 - 744 views
This article features release information and resources for Cablecast 7.8 which includes Social Streaming, Multiple Audio Programming (MAP) and Control Rooms.
Cablecast Hardware Warranty & Support Start Dates
April 29, 2024 - 716 views
This article will help you understand the start dates associated with our hardware warranties and support.
Getting Started: Assets
May 21, 2025 - 676 views
Learn how to navigate the Assets page in Cablecast, upload files, filter and sort your asset list, and manage files using the File Details pane and Action button.